These Terms & Conditions outline the rules and guidelines for using the Door to Soul website and booking counselling services.
These Terms & Conditions govern your use of the Door to Soul website and the counselling services provided. By accessing this website or booking a session, you agree to comply with these terms.
By using this website, submitting an enquiry or booking a counselling session, you acknowledge that you have read, understood and accepted these Terms & Conditions.
Door to Soul provides professional counselling and therapy services, including online and face-to-face sessions, subject to availability.
Appointments are confirmed once your booking request has been reviewed and accepted. Availability may vary.
All session fees, payment methods and payment deadlines will be clearly communicated before your appointment is confirmed.
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice wherever possible. Late cancellations or missed appointments may be subject to the full session fee.
Confidentiality is fundamental to the therapeutic relationship. Information shared during counselling sessions will remain confidential except where disclosure is required by law or where there are safeguarding concerns involving risk of serious harm.
Clients are responsible for providing accurate information, attending appointments on time and participating honestly throughout the therapeutic process.
You agree to use this website only for lawful purposes. Any misuse, unauthorised access or activity that may interfere with the operation of the website is prohibited.
All website content, including text, graphics, branding, images and design elements, remains the intellectual property of Door to Soul unless otherwise stated.
While every effort is made to provide high-quality professional services, Door to Soul cannot guarantee specific therapeutic outcomes and shall not be liable for indirect or consequential losses arising from use of this website or counselling services.
These Terms & Conditions may be updated from time to time. Any revisions will be published on this page, together with the revised "Last Updated" date.
If you have any questions regarding these Terms & Conditions, please contact Door to Soul using the contact information available on our Contact page.